Understanding How Our Return Process Works

Returning products can sometimes feel daunting, especially if you’re unfamiliar with the process. Understanding our return process is crucial to ensuring a smooth and hassle-free experience. This guide will walk you through the ins and outs of our return process, providing helpful information and tips to make your return as easy as possible.

Return Process: An Overview

To begin with, let’s look at the general outline of our return process. When you decide you want to return a product, the following steps will guide you:

1. Initiate the Return: Start by contacting our team via our website. From there, you can inform us that you wish to return a product.

   
   

2. Review the Return Policy: It’s essential to familiarize yourself with our return policy. For specific details, visit our return policy details page. This page outlines the time frame for returns, acceptable condition of items, and what to do if you've received a damaged or incorrect item.

   
   

3. Prepare the Item for Return: After initiating the return, carefully package the item. Ensure that all original packaging and tags are intact. Use a durable shipping box to prevent any damage during transit.

   
   

A neatly packed return box ready for delivery

1. Generate a Return Label: After confirming your return, you'll receive a return label via email. Print this label and attach it securely to your package. This will help us process your return and refund faster.

   
   

2. Ship the Package: Drop off your return package at the nearest shipping facility listed in the email. Keep your tracking number so you can monitor the return shipment back to us.

   
   

3. Wait for the Refund: Once we receive and inspect your return, we will process your refund. This can take a few business days, depending on your bank or payment provider's processing times.

   
   

What Items Can You Return?

It’s important to know which items are eligible for return. Generally, you can return unopened and unused items within a designated return window, often 30 days from the original purchase. Here's a breakdown:

• Clothing and Accessories: Must be in unworn condition and have all original tags attached.

• Busts: Must be returned in original box / packaging.

  
  

Understanding these guidelines will provide clarity when selecting items for return.